Privacy Policy

Effective Date: 20. JAN. 2025

Welcome to BlueZone. Your privacy is important to us, and we are committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. This Privacy Policy explains how we collect, use, and protect your information when you visit our website and use our products and services.

1. Who We Are

BlueZone is a company based in Slovenia, inspired by the Blue Zones around the world. We develop and offer food supplements and organic wellness products—such as olive oil, teas, and plant-based supplements—to promote longevity and healthy living, especially for those aged 40 and above.

Company Name: BlueZone d.o.o.

Registered Office: Spodnji Rudnik II 33. 1000, Ljubljana, Slovenia

Email: info@bluezone.life

Phone: +38630657172

2. What Personal Data We Collect

We collect the following types of personal data when you use our website or purchase our products:

Contact details: Name, email address, phone number, billing/shipping address.
Order details: Products purchased, order history, payment information (processed securely via third-party payment processors).
Website usage data: IP address, browser type, pages visited, and time spent on our site (collected via cookies and analytics tools).
Newsletter sign-ups: If you subscribe, we collect your name and email address.

3. How We Use Your Data

We use your personal data for the following purposes:

To process and deliver your orders
To respond to your inquiries or support requests
To send you order confirmations and shipping updates
To send promotional emails or newsletters (only if you opt in)
To analyze website traffic and improve our website and offerings
To comply with legal obligations and tax requirements

4. Legal Basis for Processing

We process your data based on the following legal grounds:

Performance of a contract: For fulfilling your orders and providing customer service.
Consent: For email marketing and optional communications (you may withdraw your consent at any time).
Legitimate interests: To improve our services and understand customer behavior.
Legal obligations: For record-keeping, accounting, and compliance with Slovenian/EU regulations.

5. Data Sharing

We do not sell your personal data. We may share your data with:

Trusted service providers (e.g., payment processors, delivery services, website analytics tools) who process data on our behalf
Legal authorities, if required by law

All third-party partners are required to comply with GDPR and ensure your data is secure.

6. International Transfers

Your data is stored and processed within the EU. If we ever transfer data outside the EU, we will ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs).

7. Data Retention

We retain your personal data only as long as necessary:

For order fulfillment and support: up to 6 years (to meet legal obligations)
For newsletter subscriptions: until you unsubscribe
For website analytics: as defined in our cookie policy

8. Your Rights

Under GDPR, you have the right to:

Access your personal data
Correct inaccurate or incomplete data
Request deletion of your data
Object to processing or restrict how your data is used
Request data portability
Withdraw your consent at any time

To exercise any of these rights, please contact us at [info@bluezone.life].

9. Cookies

We use cookies to enhance your experience and gather analytics about site traffic. You can control cookie preferences through your browser settings. For more details, see our [Cookie Policy].

10. Changes to This Policy

We may update this Privacy Policy from time to time. All changes will be posted on this page with an updated effective date.

If you have any questions or concerns about your privacy or how we handle your data, please contact us at:

Email: info@bluezone.life

Phone: +38630657172

Thank you for trusting BlueZone.

Frequently asked questions

Here are some common questions about our company.

What services does your company offer ?

Our company specializes in organic food supplements for adults that are meant to enhance the performance, absorption and recovery.

How can I contact customer support ?

You can reach our customer support team by emailing info@bluezone.life or calling +38630657172.

We’re committed to providing prompt and effective solutions to ensure your satisfaction.

What is your return policy ?

We offer a 30-day return policy for all products. Items must be in their original condition, unused, and include the receipt or proof of purchase. Refunds are processed within 5-7 business days of receiving the returned item.