Overview of Returns
Our return policy is designed to comply fully with EU consumer protection laws, ensuring you can shop with confidence. As a company based in Slovenia, we are committed to providing a transparent and fair process for all supplement product returns.
Right of Withdrawal
Under EU regulations, you have the right to withdraw from your purchase within 14 days of receiving your order. To exercise this right, please notify us in writing and return the products in their original, unopened condition. Withdrawal Request Process
Return Instructions
To initiate a return, please contact our support team with your order details. Products must be returned unused, sealed, and in their original packaging. Returns that do not meet these criteria may not be accepted.
Eligibility and Conditions
Refund Process
Once your returned items are received and inspected, we will process your refund within 14 days. Refunds will be issued using the same payment method you used for your purchase, in accordance with EU law.
Exceptions
Certain items, such as opened supplements or products not in their original packaging, may not be eligible for return due to health and safety regulations. Please review our full list of exceptions before submitting a return request.
Contact and Support